Effective Date: March 29, 2026

CareAvenue is committed to protecting your personal information and maintaining the confidentiality of your health data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with applicable laws, including the Data Privacy Act of 2012 of the Philippines.

1. INFORMATION WE COLLECT

We may collect the following information when you use our services:

Personal Information
• Full name
• Age and date of birth
• Contact details (mobile number, email address)

Health Information
• Medical history
• Symptoms and diagnoses
• Laboratory results
• Medications and treatment plans

2. HOW WE USE YOUR INFORMATION

Your information is collected and used for the following purposes:

• To provide medical consultation and healthcare services
• To create personalized treatment and lifestyle plans
• To communicate with you regarding appointments and follow-ups
• To send medical documents such as prescriptions and care plans
• To improve our services and patient experience

We do not use your personal information for unrelated purposes without your consent.

3. DATA SHARING AND DISCLOSURE

We respect your privacy and will not sell or share your personal data with third parties, except in the following cases:

• When required by law or government authorities
• When necessary for medical care (e.g., referrals, laboratories)
• With trusted third-party service providers (e.g., payment processors, email services), strictly for operational purposes

All third-party providers are expected to maintain data confidentiality and security.

4. DATA STORAGE AND SECURITY

We take reasonable measures to protect your data, including:

• Secure storage of digital records
• Restricted access to authorized personnel only
• Use of secure platforms for communication and document sharing

While we strive to protect your information, no online system is completely secure. We encourage you to use secure devices and networks when accessing our services.

5. DATA RETENTION

Your personal and medical information will be retained only for as long as necessary to:

• Provide ongoing healthcare services
• Comply with legal and regulatory requirements
• Maintain medical records for continuity of care

6. YOUR RIGHTS

Under the Data Privacy Act, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete information
• Withdraw consent (subject to medical and legal limitations)
• Request deletion of your data, where applicable

To exercise these rights, you may contact us using the details below.

7. TELECONSULTATION PRIVACY

During online consultations:

• Sessions may be conducted via secure platforms
• Personal health information shared during consultation will remain confidential
• Recording of consultations is not allowed without mutual consent

8. PAYMENT INFORMATION

Payments made through third-party providers (e.g., GCash, Maya) are subject to their respective privacy policies. Care Avenue does not store full financial details such as account numbers or passwords.

9. COOKIES AND WEBSITE USE

Our website may use cookies to improve user experience and analyze website traffic. You may disable cookies through your browser settings if preferred.

10. POLICY UPDATES

This Privacy Policy may be updated from time to time. Any changes will be posted on our website, and continued use of our services indicates acceptance of the updated policy.

11. CONTACT INFORMATION

For any questions, concerns, or requests regarding your data, you may contact:

CareAvenue
Email: careavenue.health@gmail.com

By using Care Avenue services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.